Shipping policy

PLEASE NOTE DUE TO COVID-19 SHIPPING MAY BE SLOWER THAN USUAL.

All orders are shipped out within 3 business days of receiving your order.

FREE standard shipping in AUSTRALIA & NZ if you purchase products totaling $60

AUSTRALIA wide flat rate standard shipping of $5 per order

NEW ZEALAND wide flat rate standard shipping $8 per order

WORLDWIDE flat rate standard shipping $10 per order

WORLDWIDE free standard shipping if you purchase products totaling $100

(please not for orders that are bulk or over 20kg please contact us to arrange freight as this amount is not offered by standard domestic or international shipping. If we currently don't ship to your country firstly we are sorry, but feel free to email us as we will endeavor to expand to those regions)

 

Any duties or taxes payable for international duties are the responsibility of the buyer.

If you have provided any incorrect or incomplete address not refunds will be provided for any shipping costs. If you have failed to pick up your order from your local post office and the item has been returned to us we will contact you to organise additional postage arrangements at your cost. 

We are not liable to replace or refund any items if they have gone missing after the postal carrier has stated the item has been delivered. 

If your parcel is late and feel the need to enquire please email: support@natriumskinandbody.com

We know you REALLY want to get your order but please remember we are human, JUST LIKE YOU, and sometimes certain events may be out of our control. We strive to assist you as much as possible. We will treat you with kindness and respect and we ask you to do the same. All of us have the right not to be subjected to any abuse or threats. We also will not accept insults and negative attacks about our work ethic or brand.

We thank you for your support and cooperation and wish you continue to be loyal customers.